Question 1

Discover our plan modalities

Accepted Answer

Spyhorus is a Shopify store and product monitoring platform. You can monitor and analyze the sales of a particular product or analyze which product is being sold the most by your competitor, all in real time! It is a very important tool for product validation.

We have three types of plans:

Basic - this is our most basic plan, but it has very interesting features: Basic
Agent - this is our mid-range plan and costs BRL149 per month, to learn more, click here: Agent
Expert - this is our most advanced plan, with it you have complete access to the full potential of the tool! Learn more about it by clicking here: Expert

If you want to clarify any doubts, we are available on our support channels: WhatsApp: +55 12 99260-5729 Chat on the platform Email: contato@spyhorus.com

Question 2

How to monitor products?

Accepted Answer

For product monitoring, coins are used.

If you have the Adminer, you can get the product directly from there and deploy it on SpyHorus or you can manually register the product through its link in the Shopify store. Depending on the amount of monitoring time, an amount in coins will be spent. To monitor one day, one coin is spent. For three days, three coins.

| Use coins when your store monitoring is complete. For example, an Agent plan user can monitor 35 stores and has 35 coins to use. If he is already monitoring 35 stores and does not want to pause any of them, and at the same time he wants to monitor a product that is not in any of them, he can use the coins for that.

After monitoring, you can view sales, billing and estimated marketing information.

To add a product, just select "new" on the left tab of the screen:

Then just choose between pulling a product via Adminer or via the Shopify link:

||| We are only able to monitor products hosted on Shopify stores, to learn more about this, see this article: How to find out if the store is Shopify?

If you want to clarify any doubts, we are available on our support channels: WhatsApp: +55 12 99260-5729 Chat on the platform Email: contato@spyhorus.com

Question 3

Expert

Accepted Answer

The Expert plan allows you to:

Monitor 100 simultaneous stores;
Receive 100 coins per month;
Smart notices about product status;
30 days past history (if possible).

It is available in both monthly and quarterly payment versions:

Monthly: BRL 289per month;
Quarterly: BRL 693.6 every three months.

| All quarterly plans have 20% discount included in invoices.

If you want to clarify any doubts, we are available on our support channels: WhatsApp: +55 12 99260-5729 Chat on the platform Email: contato@spyhorus.com

Question 4

How do SpyHorus coins work?

Accepted Answer

If you set the store to monitor, you will have sales data for all products in that store. This will not affect your coin count.

But if you already have all your store "slots" occupied and want to monitor a specific product, you can use the coins for that.

Each monitoring day is charged 1 coin per product. Example: if you want to monitor a certain product for 3 days, 3 coins will be charged.

If you want to clarify any doubts, we are available on our support channels: ** WhatsApp: +55 12 99260-5729** Chat on the platform ** Email: contato@spyhorus.com**

Question 5

Payment methods

Accepted Answer

Here at Spyhorus we only accept credit cards as a form of payment.

The accepted brands are: American Express, Visa, Mastercard, Discover Network, Diners Club and JCB.

Payments are available in monthly and quarterly payment methods. The values for each plan are:

Basic Plan:

Monthly: R$69;
Quarterly: R$165.60 (total);

Agent Plan:

Monthly: R$149
Quarterly: R$357.60 (total);

Expert Plan:

Monthly: R$289;
Quarterly: R$693.60 (total);

| Are you from another country and want to hire Spyhorus? We also have the option in dollars and euros! Consult our support to find out more

Question 6

I placed a product/store to monitor today, but sales from the last few days do not appear. Why does it happen?

Accepted Answer

When placing a product under monitoring, you will obtain information about sales only from the beginning of monitoring, therefore, past sales are not marked.

If the store has already been monitored, you will receive a 30-day monitoring history.

If you want to clarify any doubts, we are available on our support channels: ** WhatsApp: +55 12 99260-5729** Chat on the platform ** Email: contato@spyhorus.com**

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